A return can be made within 10 days of the purchase date, given it is in its original condition. We do not issue cash refunds, but a credit will be issued and must be authorized by a LUX Center staff.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Artists sell work on commission with the LUX so we cannot extend the return window as artists are paid shortly after their artwork sells.
To start a return, you can contact us at info@luxcenter.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, memberships, donations, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Store Credit & Refunds
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If special arrangements were made and a refund is determined as the appropriate course of action, we will initiate the refund to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund.
